Política de envío

Shipping Policy

1. Processing Time

  • Orders from China warehouse: Shipped within 2 business days after payment is confirmed.

  • Orders from US warehouse: Shipped within 1-3 business days after payment is confirmed.

  • Note: Delays may occur during holidays (e.g., Chinese New Year) or major sales events. Notices will be posted on the homepage if applicable.

2. Shipping Rates

  • Flat Rate: US$ 5 worldwide shipping fee.

  • Free Shipping: Free worldwide shipping on all orders over US$69.

3. Estimated Delivery Time

  • From China warehouse: 10–20 business days (Most countries).

  • From US warehouse: 3–7 business days.

  • Disclaimer: Shipping times are estimates starting from the date of dispatch. Delays caused by customs clearance procedures or carrier issues are beyond our control.

4. Customs, Duties & Taxes

  • United States: Good news! For orders under US$800, generally no customs duties or taxes apply.

  • European Union (EU): We ship via DDP (Delivered Duty Paid). All customs duties and VAT are covered by us. You will not be asked to pay any extra fees upon delivery.

  • Rest of the World (UK, Canada, Australia, etc.): Shipments are delivered on a DDU (Delivered Duty Unpaid) basis.

    • Product prices do not include local taxes or duties.

    • While we aim to optimize shipping, local customs authorities may charge import taxes based on your country's laws.

    • Payment of these charges is the sole responsibility of the recipient.

5. Order Tracking Once your order ships, you will receive an email with the tracking number.

6. Shipping Restrictions

  • No PO Boxes: We use express shipping carriers that require a physical street address. We cannot ship to PO Boxes or APO/FPO addresses.

  • Remote Areas: We do not ship to certain conflict zones or extremely remote islands.

7. Incorrect Address & Refused Packages Please ensure your shipping address and phone number are correct. If a package is returned to us because the recipient:

  1. Provided an incorrect or undeliverable address;

  2. Refused to pay applicable duties (for non-DDP countries); or

  3. Refused to accept the delivery;

We will issue a refund MINUS the original shipping cost AND the return shipping fees charged to us by the carrier. Please Note: International return shipping fees are often very high. In such cases, this may result in a zero refund. By placing an order, you acknowledge and accept these terms.

8. Changes to This Policy We reserve the right to modify this shipping policy at any time.

9. Contact Us For any shipping-related inquiries, please contact us at: service@x-handle.com